Troubleshooting Xplan email bounces

Some Xplan servers may bounce your Xplan file note emails.

There are 2 ways to improve the chances of these email being received:

  1. Verifying the domain name
  2. Whitelisting the incoming emails

1. Verifying the domain name

  1. Verifying your domain name for the email address you send your Feedsy emails can increase the chances of your xplan emails being received by Xplan. For more info.
  2. We are happy to do this for you.
    1. All we need is login access to your domain name host provider.
  3. If you wish to do this then please email and request info to give to your IT person:
    1. It will be simple instructions to add a TXT record into the DNS (it's easy and will take a few minutes).

2. Whitelisting the incoming emails

  1. This is the job for your Xplan site administrator.
  2. The steps to whitelist incoming emails are:
  3. Click on Admin > Site > System Settings
  4. Select Server > SMTP > Incoming* > Whitelist
  5. Click Add and add the following domains for whitelisting:

* Please note if the Server > SMTP > Incoming option is not on your site ask by emailing Xplan Support at Iress.

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