Troubleshooting Xplan email bounces


Some Xplan servers may bounce your Xplan file note emails.

There are 2 ways to improve the chances of these email being received:

  1. Verifying the domain name
  2. Whitelisting the incoming emails


1. Verifying the domain name

  1. Verifying your domain name for the email address you send your Feedsy emails can increase the chances of your xplan emails being received by Xplan. For more info.
  2. We are happy to do this for you.
    1. All we need is login access to your domain name host provider.
  3. If you wish to do this then please email support@feedsy.info and request info to give to your IT person:
    1. It will be simple instructions to add a TXT record into the DNS (it's easy and will take a few minutes).


2. Whitelisting the incoming emails

  1. This is the job for your Xplan site administrator.
  2. The steps to whitelist incoming emails are:
  3. Click on Admin > Site > System Settings
  4. Select Server > SMTP > Incoming* > Whitelist
  5. Click Add and add the following domains for whitelisting:

cmail1.com

cmail2.com 

cmail3.com 

cmail4.com 

cmail5.com 

cmail6.com 

cmail7.com 

cmail8.com 

cmail9.com 

cmail10.com 

cmail11.com

cmail12.com 

cmail13.com 

cmail14.com 

cmail15.com 

cmail16.com 

cmail17.com 

cmail18.com 

cmail19.com 

cmail20.com


* Please note if the Server > SMTP > Incoming option is not on your site ask by emailing Xplan Support at Iress.




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