To schedule a NPS for an individual
PLEASE NOTE: we can do this for you. All we require is for you to provide the start date to email@example.com
- On a spreadsheet with your subscribers (only a email column is required) add a new column NPS Auto.
- In this column add a date (DD/MM/YYYY) that you wish to send the first auto NPS email.
- Note: do not use the current date as the schedule begins at 12am.
- Bulk importthe spreadsheet assigning the following Columns > Fields:
- Email > Email
- NPS Auto > NPS Auto
- That's it!
What happens when you trigger a NPS?
- Scheduling your Auto NPS will trigger an email at 9am on the date specified.
- The email asks for a score (from 1-10) on the likelihood of them referring you to a friend or colleague and looks something like this: PREVIEW OF NPS EMAIL
- If they click 1-8 they will be asked for feedback on how you can improve.
- If they click a 9 or a 10 they will asked for feedback and whether they wish to display their comment publicly which if they choose to will get prompted to provide you a Google Review (if this has been set up for you).
- You will receive an email with NPS score, feedback, Growth Opportunity Dashboard and some recommended actions.
- By default this will repeat every 3 months (quarterly) and cycle again on the anniversary of the NPS auto date. Please let firstname.lastname@example.org know if you wish to change the frequency.